Vitacoach Privacy Policy
INTRODUCTION
Vitacoach Solutions Inc. and our affiliates and subsidiaries ("Company" or "We") respect your privacy and are committed to protecting it by complying with this policy.
This policy describes:
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How we collect, use, disclose, and protect the personal information of our customers and website users ("you").•
The types of information we may collect from you or that you may provide when you visit the Vitacoach website at www.vitacoach.com (our "Website").•
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
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On this Website.•
In email, text, and other electronic messages between you and this Website.•
Through mobile and desktop applications you may download from this Website.•
When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
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We collect offline or through any other means, including on any other Company or third-party website.•
You provide to or is collected by any third party, through any application or content (including advertising) that may link to or be accessible from or on the Website.
INFORMATION WE COLLECT ABOUT YOU
We collect and use several types of information from and about you, including:
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Personal information that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information, and any other identifier we may use to contact you ("personal information").•
Business-related information, namely information that relates to your business duties, including title, duties, business address, business email address, and business telephone number.•
Non-personal information that does not directly or indirectly reveal your identity or relate to an identifiable individual, such as demographic information, or statistical or aggregated information.•
Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.•
Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, or any phone number used to call our customer service number.
HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect your information, including through:
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Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.•
User contributions. You may also provide information for us to publish or display on public Website areas or transmit to other Website users or third parties.•
Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.•
Third parties or publicly available sources, for example, our business partners.
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Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services.•
Records and copies of your correspondence (including email addresses), if you contact us.•
Your responses to surveys that we might ask you to complete for research purposes.•
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.•
Your search queries on the Website.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
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To present our Website and its contents to you.•
To provide you with information, products, or services that you request from us.•
To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.•
To provide you with notices about your account/subscription, including expiration and renewal notices.•
To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.•
To notify you about changes to our Website or any products or services we offer or provide through it.•
To improve our Website, products or services, marketing, or customer relationships and experiences.•
To allow you to participate in interactive features, social media, or similar features on our Website.•
To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.•
In any other way we may describe when you provide the information.•
For any other purpose with your consent.
DISCLOSURE OF YOUR INFORMATION
We do not sell or otherwise disclose your personal information to any other third-party organization, except as required or permitted by law or noted below:
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To our subsidiaries and affiliates.•
In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Vitacoach's assets, in which personal information held by Vitacoach about our customers and users is among the assets transferred.•
To fulfill the purpose for which you provide it.•
For any other purpose disclosed by us when you provide the information.•
With your consent.
TRANSFERRING YOUR PERSONAL INFORMATION
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential. We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.
CONSENT
Depending on the nature and sensitivity of your personal information, your consent to the collection, use, or disclosure of such information can be express and positive (oral, in writing, or electronic) or implied (by your conduct). You may withdraw your consent at any time.
DATA SECURITY
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee its security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
INDEPENDENT TRAINERS
From time to time, Vitacoach products and services may be referred to you by coaches, personal trainers, and other operators (“Trainers”). Trainers are not considered employees or contractors of Vitacoach and as such are not parties to this Privacy Policy. To the extent that Trainers choose to collect, store, use, or disclose your personal information on their own behalf, Vitacoach takes no responsibility for any liability which may result from such actions.
CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Upon request, you shall be informed of the existence, use, and disclosure of your personal information and shall be given access to that information. If you want to review, verify, correct, or withdraw consent to the use of your personal information, you may contact us to request access to, correct, or delete any personal information that you have provided to us. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page.